Who runs this website and how do I know the information is reliable?


Where is this information collected from?

The information displayed on MNHealthScores is collected from health insurance claims, patient medical records and surveys.

What is high quality care?

High quality health care means getting the right care, at the right time. It's care that does not harm you, is based on medical research, and is appropriate for your condition or illness. When high quality care is received, patients who are sick get better and patients who are healthy stay healthy. There are six major elements to high quality care: safety, effectiveness, patient-centered, timely, efficient and equitable.

Why is it important to rate the quality, cost and patient experience of health care providers?


How can this information help me?

There are many factors that go into selecting the doctor, clinic or hospital that's right for you. MNHealthScores provides you with information about the quality of care and experience you can expect from each clinic or hospital. It's important to remember that the ratings on this site are statistics gathered from thousands of patients over time. They are not necessarily a predictor of your care or experience, but should be part of the things you consider when choosing a health care provider.

What does the HealthScore mean?

Top means...

Above Average means...

Average means...

Below Average means...

Not Reportable means...

The scale for each of these is different for each health topic we're measuring because we're comparing the clinics or medical groups to the statewide average. For example, the statewide average for Diabetes Care is XX%. All clinics above that will have an top or above average rating. But the statewide average for Depression Care is X% because depression is a much more difficult disease to control (?). All clinics above XX will have a top or above average rating, when that same rating would be Below Average for Diabetes care.

Why are there different averages for different conditions or screenings?


Where does the statewide average come from?

MNCM calculates the statewide average for all clinics, medical groups or hospitals in Minnesota by looking at the results across the state and dividing by the number of entities.

How does Minnesota compare to the rest of the country?


What is the reporting period?

The period of time during which the visits to a doctor's office or hospital occurred.

What does the Rate mean?

Higher rates are a sign of higher quality care.

What is a confidence interval?


What is a medical group?


Why aren't all clinics and medical groups in Minnesota listed?


Why don't all clinics, medical groups and hospitals have the same information? Why do some say "Not Reportable"?


Why would a clinic be listed as "Not Reportable"?

There are several reasons why a clinic, medical group or hospital would be listed as Not Reportable.

  • Some are determined to be ineligible for certain measures because they do not provide that type of care. For example, an urgent care clinic is unlikely to be evaluated for colorectal cancer screenings, a preventive test, because urgent care does not generally provide preventive care to patients.
  • Some submit information but do not have enough patients who received that type of care to qualify for reporting on MNHealthScores. For most measures, a clinic, medical group or hospital must have at least 30 patients that received a particular type fo care to be reliable enough to report publicly. Fewer patients can lead to inaccurate and misleading information about that doctor's office.
  • Some choose not to provide us with information. While most clinics and medical groups are required by the Minnesota Department of Health to provide information to MNCM, there are some that refuse.

How up-to-date is the information about which clinics doctors belong to and clinic locations?

All clinics and medical groups whose information appears on our site are required to register with us annually. This is when we receive updated location and contact information, as well as the list of doctors currently working at that office. Most clinics and medical groups register in the fall, although registration can occur at any time during the year for new clinic locations or clinics that have not previously given MNCM information.

How often are the rates updated?

Most of the ratings are updated annually. Clinic patient experience information is updated every other year.

Do the rates stay the same from year to year?

No. A clinic, medical group or hospital's rating can go up or down based on how successful or unsuccesful they are in providing high quality care.

How do doctors use this information?

The information on MNHealthScores helps doctors and clinics improve the care they provide to all patients by ...

Why can't I find ratings of individual doctors on this site?

Most patient care and experience require a care team so isolating the care by individual doctor is complicated. If you consider all of the people you interact with during a simple doctor's visit, there could be a scheduler, a greeter or intake person, a nurse, a doctor, additional doctor(s), a lab or x-ray technician, a pharmacist, and so on. We are researching the best way to isolate information on individual doctors so we could provide accurate representation of their care.

Do clinics have to give you information?


Why do clinics that don't seem to fit my search show up in my results?

Any clinic that provides the care being evaluated is asked to submit information. There are times when those clinic names don't seem to make sense - for example, an allergy clinic having a rating for colorectal cancer screening. However, ...

Who decides what health topics you have information about?

Answer. Link to Leadership page on MNCM.org.

Who else works on health care quality in Minnesota?

List partners, links to sites.

Who else works on health care quality nationally?

There are many state and local organizations, like MNCM, which provide health care information that can help patients in other areas of the country make decisions. A list of similar organizations can be found at the Network for Regional Healthcare Improvement.

Additionally, the Centers for Medicare and Medicaid Services tracks and provides information on health care quality for many clinics, medical groups and hospitals around the country. And other major health care quality organizations such as the American Health Quality Association, The Joint Commission, The Leapfrog Group, National Committee for Quality Assurance and Agency for HealthCare Research and Quality provide various reports and information.

I can't find information on a topic that I am researching. What should I do?

MNCM is constantly working on identfiying, cultivating and implementing new measures that will benefit the Minnesota medical community and consumers. Visit Advancing the Future to learn about some of the things we'll be releasing soon. We also welcome ideas of health topics that you'd like to see us provide information on in the future. Please send your thoughts to info@mncm.org.

Still have a question?

Please send other questions to info@mncm.org and we'll promptly respond to you. Thank you!