Clinical Care

What measurement means for your experience as a patient

Quality health care is safe, effective and centered on you, the patient. That means that you should expect clear communication, reliable and timely information, respect, and pleasant interactions with your providers and their staff. Positive patient experiences lead to better outcomes and will make it more likely that you return for follow-up and/or preventive care, improving overall health.

High rates of patients who say they were able to get appointments, health care and information when they needed it can be a sign of strong clinic performance.

In Minnesota and neighboring areas, 60% of clinic patients responded with the most positive rating possible when asked about getting the care they need when they need it. This means that for every 100 patients, 60 patients gave their clinic the best rating.

“Most positive” means the percent of patients who gave the most positive rating possible in a category. The HealthScore shows how well Minnesota providers did in providing a positive experience for their patients. The most positive averages are also important because they allow a clinic to compare their performance against all other participating clinics.  

how you can use the information

You can use the information in this report to compare the different experience ratings for providers in your area. And, to choose a hospital or clinic that best suits your complete health care needs, you can create a custom display that combines patient experience ratings with quality ratings on specific health concerns such as depression, diabetes, etc..

How we calculate the measure

This report is based on patient responses to the Adult Consumer Assessment of Healthcare Providers and Systems Clinician and Group 12-Month 2.0 survey (CG-CAHPS® 12-Month 2.0 Survey). This survey asks patients about parts of their health care experiences that are closely linked to quality. The CG-CAHPS® 12-Month 2.0 survey was mailed to a random sample of adult patients ages 18 and older who visited the clinic between September 1, 2014 and November 30, 2014. 

Results from more than 200,500 patients at 765 clinics are reported on MNHealthScores. If a clinic is not listed in our report, it may be for one of several reasons, such as the clinic had too few patients during that time or it received too few survey responses to report the data reliably.

Results of the Patient Experience survey are reported every other year.

Related measures

This measure is part of a larger group of related measures on Patient Experiences. Visit the links below to view the Measure Information pages to see more reports on Patient Experiences.

Patient Experiences at Clinics

View all Clinic Patient Experience Reports  

Patient Experiences at Hospitals

View Hospital Patient Experience Reports on Communication  

View Hospital Patient Experience Reports on the Hospital Stay