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Hospital Patients' Experiences

The information used in the Patients' Experiences reports comes from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS®) survey. It is often called the "H-Caps" survey. This survey has been used nationally since 2006 to measure patients' views on hospital care.

This report includes the results of survey questions that asked patients to give feedback on topics, such as:

  • How well nurses and doctors communicated
  • If patients got help when they wanted it
  • How many patients gave their hospital experience a score of 9 or 10 out of a possible 10.

Higher scores and percentages in the Patients’ Experiences report are better.

You can use the results of the survey to make fair comparisons between hospitals. Because patients are the best sources of information about their own experiences, this measure is an important way to improve health care in hospitals.

If you would like to learn more about the HCAHPS® survey, you can visit Hospital Compare or the official HCAHPS® website.


These topics include:


  • Nurse-Patient Communication - Nurses always treat patients with courtesy and respect, listen carefully, and explain things in a way patients can understand.
  • Doctor-Patient Communication - Doctors always treat patients with courtesy and respect, listen carefully, and explain things in a way patients can understand.
  • Receiving Help When Needed - Patients always receive help as soon as they want after using the call button.
  • Patients' Rating of Hospital - How many patients gave their hospital a 9 or 10 after being asked to rate the hospital on a scale of 0 to 10, with 0 being the worst and 10 being the best.

The Data:

The charts and percentages below will tell you how successful Minnesota hospitals are in achieving positive feedback from patients after a recent hospital stay. Our hospital patient experience report offers information across four topics, representing different aspects of patient experience.

The Numbers — The average hospital rating is different for each category. This score represents the number of patients surveyed who answered "yes" or "always" or gave a high rating when asked questions about their hospital stay.

  • Nurse-Patient communication state-wide average: 78%
  • Doctor-Patient communication state-wide average: 81%
  • Receiving help when needed state-wide average: 70%
  • Patients’ rating of hospital state-wide average: 71%

An average statewide rating of 80% means that eight out of 10 adult patients in Minnesota answered "yes" or "always" or gave a high rating in response to questions about their hospital stay. The percentages and bar charts below represent ratings for individual hospitals.

High numbers signify high quality care. Your hospital may have received a higher or lower rating depending on how many patients reported having a good experience during their hospital stay. It is important to know that small differences in these percentages don't necessarily reflect the quality of care you will receive. It is important to look at the larger differences and talk to someone if you have questions.

About Our Report - This report is based on patient responses to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS®) survey. This survey asks patients about aspects of their hospital stay that are closely linked to quality.

The HCAHPS® survey was given to a random sample of patients ages 18 and over who had an overnight hospital stay between between October 2010 and September 2011. A certain number of responses was needed from each hospital in order to be included in our report. If you do not see a rate (%) listed for your hospital, it means there weren't enough responses to reliably report the information.

Our reports show a portion of available HCAHPS® data. For more hospital patient experience information, visit the Minnesota Hospital Association's Hospital Quality Report.







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Nurse-Patient
Communication
 
Doctor-Patient
Communication
 
Receiving Help
When Wanted
 
Patients Rating
Of Hospital
 
Average = 78%
Average = 81%
Average = 70%
Average = 71%
Abbott Northwestern Hospital
Minneapolis 55407

75%

79%

65%

70%
Albany Area Hospital and Medical Center
Albany 56307

83%

88%

86%

81%
Albert Lea Medical Center - Mayo Health System
Albert Lea 56007

81%

81%

69%

68%
Appleton Area Health Services
Appleton 56208
Not Enough Data
Not Enough Data
Not Enough Data
Not Enough Data
Austin Medical Center - Mayo Health System
Austin 55912

74%

79%

65%

66%
Avera Marshall Regional Medical Center
Marshall 56258

72%

77%

57%

61%
Bigfork Valley Hospital
Bigfork 56628

89%

91%

93%

91%
Bridges Medical Center
Ada 56510
Not Enough Data
Not Enough Data
Not Enough Data
Not Enough Data
Buffalo Hospital
Buffalo 55313

79%

80%

69%

68%
Cambridge Medical Center
Cambridge 55008

79%

82%

72%

68%
Cannon Falls Medical Center - Mayo Health System
Cannon Falls 55009
Not Enough Data
Not Enough Data
Not Enough Data
Not Enough Data
Chippewa County-Montevideo Hospital
Montevideo 56265

69%

84%

63%

69%
Clearwater Health Services
Bagley 56621
Not Enough Data
Not Enough Data
Not Enough Data
Not Enough Data
Community Memorial Hospital
Cloquet 55720

77%

82%

75%

69%
Cook County North Shore Hospital
Grand Marais 55604
Not Enough Data
Not Enough Data
Not Enough Data
Not Enough Data
Cook Hospital & C&NC
Cook 55723
Not Enough Data
Not Enough Data
Not Enough Data
Not Enough Data
Cuyuna Regional Medical Center
Crosby 56441

83%

84%

73%

79%
Deer River HealthCare Center
Deer River 56636
Not Enough Data
Not Enough Data
Not Enough Data
Not Enough Data
District One Hospital
Faribault 55021

77%

81%

71%

68%
Douglas County Hospital
Alexandria 56308

76%

81%

69%

73%
Ely-Bloomenson Hospital and Nursing Home
Ely 55731

78%

83%

82%

68%
Essentia Health Northern Pines Medical Center
Aurora 55705
Not Enough Data
Not Enough Data
Not Enough Data
Not Enough Data
Fairmont Medical Center - Mayo Health System
Fairmont 56031

73%

82%

58%

64%
Fairview Lakes Medical Center
Wyoming 55092

76%

79%

70%

68%
Fairview Northland Medical Center
Princeton 55371

78%

81%

69%

73%
Fairview Red Wing Medical Center
Red Wing 55066

78%

82%

75%

71%
Fairview Ridges Hospital
Burnsville 55337

72%

76%

61%

68%
Fairview Southdale Hospital
Edina 55435

71%

76%

56%

60%
Fairview University Medical Center - Mesabi
Hibbing 55746

80%

85%

68%

66%
First Care Medical Services
Fosston 56542

82%

88%

76%

76%
Glacial Ridge Health System
Glenwood 56334
Not Enough Data
Not Enough Data
Not Enough Data
Not Enough Data
Glencoe Regional Health Services
Glencoe 55336

78%

87%

68%

74%
Graceville Health Center
Graceville 56240
Not Enough Data
Not Enough Data
Not Enough Data
Not Enough Data
Grand Itasca Clinic and Hospital
Grand Rapids 55744

79%

85%

73%

69%
Granite Falls Municipal Hospital & Manor
Granite Falls 56241
Not Enough Data
Not Enough Data
Not Enough Data
Not Enough Data
Hendricks Community Hospital Association
Hendricks 56136
Not Enough Data
Not Enough Data
Not Enough Data
Not Enough Data
Hennepin County Medical Center
Minneapolis 55415

67%

75%

49%

61%
Hutchinson Area Health Care
Hutchinson 55350

75%

82%

67%

71%
Immanuel St. Joseph's - Mayo Health System
Mankato 56002

71%

73%

58%

59%
Johnson Memorial Health Services
Dawson 56232

86%

86%

81%

83%
Kanabec Hospital
Mora 55051

77%

79%

73%

69%
Kittson Memorial Healthcare Center
Hallock 56728
Not Enough Data
Not Enough Data
Not Enough Data
Not Enough Data
Lake City Medical Center - Mayo Health System
Lake City 55041

77%

83%

71%

71%
Lake Region Healthcare Corporation
Fergus Falls 56537

82%

81%

73%

74%
Lake View Memorial Hospital & Home
Two Harbors 55616
Not Enough Data
Not Enough Data
Not Enough Data
Not Enough Data
Lakeview Hospital
Stillwater 55082

85%

86%

81%

83%
LakeWood Health Center
Baudette 56623

84%

85%

83%

87%
Lakewood Health System
Staples 56479

85%

86%

78%

85%
LifeCare Medical Center
Roseau 56751

75%

85%

77%

72%
Long Prairie Memorial Hospital & Home
Long Prairie 56347
Not Enough Data
Not Enough Data
Not Enough Data
Not Enough Data

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